Type: Symposium Track Session Track: Business Analysis
Monday October 30 2:30pm to 3:30pm Credits: 1 PMI PDU - Leadership
In corporate America SMEs and stakeholders’ time is stretched to a breaking point. Calendars are full, meeting rooms are unavailable, yet deadlines remain the same. At some point this becomes such a road block that you must escalate the impacts to the BA tasks. At what point does escalation become tattling? In this presentation we’ll discuss ways you can handle, possibly avoid escalation, and hopefully not be branded as a tattle tale.
We'll discuss: planning and communicating to make the most of tight schedules, deadlines and SME availability
How to approach difficult situations and conversations
How to escalate gracefully; ask for assistance without becoming a tattle tale and impacting your stakeholder relationships
Jennifer Battan Chief Creativity Encourager, Out of the Box BA Jennifer Battan, the Out of the Box BA, has an energetic passion injecting innovation and creative problem solving techniques into how BAs do their day to day work. Her passion is helping teams apply the art and science of business analysis techniques with fresh, modern perspectives. Jen is an internationally recognized conference speaker, educator and thought leader within the business analysis and creative problem solving communities. She served on her local IIBA (International Institute of Business Analysis) Chapter board as President and in various roles for more than seven years, and led a content development and writing team for the IIBA’s Guide to the Business Analysis Body of Knowledge. Jen has been a passionate volunteer with the Minnesota Destination Imagination Affiliate for more than 18 years. She has served as an Appraiser, Regional Challenge Master, and volunteer Dissector (Challenge editor) inspiring today's learners to utilize diverse approaches in applying 21st century skills and creativity to any challenge they face.