Preventing Post-Implementation Blues – Avoiding User Resistance After Implementation
Type: Symposium Track Session Track: Project Management
Tuesday October 31 2:30pm to 3:30pm Credits: 1 IIBA CDU
The client calls an immediate meeting: users are complaining the solution doesn’t work. The project is now considered a failure.
In this workshop we will explore project plan strategies to help avoid the post-implementation blues by addressing the people-side of change, solution design that includes end-user acceptance criteria and ensuring sufficient time to address knowledge and ability in the implementation phase.
Attendees will take away strategies to include in the project plan that helps ensure that users are ready for the change that accompanies the implementation.
Attendees will take away strategies to include in the project plan that identifies the changes external to the solution to be implemented throughout the organization.
Attendees will take away strategies to include in the project plan that includes an ‘end-user acceptance’ focus into solution design.
Catherine Deluca Product Integration Manager, Avocette Catherine is an experienced Project Manager/Senior Business Analyst specializing in managing implementation projects as well as product support for Avocette’s case management applications. Catherine’s expertise in case management business process comes from 10 years’ experience in program administration with human services agencies as well as 6 years’ experience with Avocette’s case management products, SectorLynx and Sohema.